Dashboard

Yes. If you have a custom-branded HopToDesk client from hoptodesk.com/custom-client, you can use it with Dashboard Pro.

How it works:

• Go to Settings in your dashboard
• Enter your custom client download URL
• All invite links now download your branded version

Your clients see your company name, logo, and colors—complete white-label experience. The custom client works seamlessly with all Dashboard Pro features: unattended access, device registration, ticketing, and session recording.

Yes. Dashboard Pro offers unlimited devices, unlimited technicians, and unlimited tickets for a flat monthly fee—compared to TeamViewer's per-device or per-seat pricing that can cost hundreds per month.

You get:

• Unattended access to all client devices
• Centralized device dashboard with real-time status
• Built-in ticketing with a client portal app
• Session recording for training and compliance
• Device groups for organizing clients
• White-label branding for professional appearance

Perfect for MSPs and IT providers who need professional remote support without enterprise pricing.

Pricing TBD—unlimited everything. No per-device fees, no per-technician fees, no ticket limits.

Compare that to:

• TeamViewer: $50-200+/month depending on plan
• ConnectWise: $35-55/agent/month
• Datto: Variable per endpoint pricing

For an MSP with 5 technicians and 200 devices, Dashboard Pro saves thousands annually while including features others charge extra for: ticketing, session recording, and white-label client apps.

Yes. Customize the client installation page with your company name, logo, and brand colors. When clients click your invite link, they see your branding—not HopToDesk.

White-label options include:

• Branded installation page with your logo and colors
• Custom-branded HopToDesk client
• Branded support widget for your website

Your clients experience a seamless, professional service under your company identity.

Yes. When clients install via your invite link, HopToDesk configures for unattended access automatically.

• Devices appear in your dashboard with real-time online/offline status
• Connect anytime without requiring the client to be present
• Essential for after-hours maintenance and server management
• The client runs silently in the background

No more coordinating schedules or waiting for clients to "let you in."

Clients get a Support Ticket Portal app installed automatically with HopToDesk. They right-click the system tray icon to create tickets with subject, description, and priority—24/7, no phone calls needed.

Benefits:

• Tickets appear in your dashboard linked to their device
• Clients can view their ticket status and reply to your responses
• You can also embed a support widget on your website
• Reduces support overhead while improving client satisfaction

Yes—unlimited team members included. No per-seat fees.

• Invite technicians via email
• Assign roles: Admin, Member, or Viewer
• Collaborate on tickets and devices
• Assign tickets to specific team members
• See who's working on what
• Add internal notes only your team can see

Everyone shares access to the same device list and ticket queue.

Create device groups for each client, location, or device type:

• "Acme Corp", "Smith Law Office", "Servers", "Workstations"
• Filter your device list by group with one click
• Assign groups when creating invites—devices auto-organize
• Use bulk actions to move multiple devices at once
• Search by device name, ID, or group
• Export device lists to CSV for reporting

Yes. Enterprise-grade security features include:

• Two-factor authentication (2FA) for all accounts
• Encrypted peer-to-peer connections via HopToDesk
• Complete audit trails of all actions
• Login attempt monitoring with automatic lockout
• Session-based authentication with secure tokens
• Activity timelines for compliance requirements

Single Sign-On (SSO) lets your team members log into Dashboard Pro using your company's existing identity provider—no separate passwords needed.

How it works:

1. Your IT admin configures SSO in Dashboard Pro Settings with your identity provider (Okta, Azure AD, Google Workspace, or any OIDC-compatible provider)
2. Team members enter their work email and click the SSO button
3. They're redirected to your company's login page to authenticate
4. After successful authentication, they're automatically logged into Dashboard Pro

Benefits:

• No separate passwords to manage—use existing corporate credentials
• Automatic user provisioning—new employees get access instantly
• Centralized access control—disable access from your IdP when employees leave
• Compliance-ready—meets enterprise security requirements

Supported providers: Okta, Microsoft Azure AD (Entra ID), Google Workspace, and any OIDC-compatible identity provider.

Absolutely. Works for both business models:

Break-fix:

• Use Quick Connect for one-time sessions
• Send invite links that register devices for future access

Managed services:

• Devices stay registered with unattended access
• Organize by client groups
• Ticketing handles ongoing support
• Session recording for documentation and billing

Flat pricing works whether you support 10 clients or 100.

Everything—no features held back:

• Unlimited devices
• Unlimited technicians
• Full ticketing system
• Client portal app
• Session recording
• Device groups
• White-label branding
• Webhook integrations
• Reports & analytics
• 2FA security
• Real-time notifications
• Activity audit trails

No credit card required. Test with your real clients and see the value before paying anything.